Terms of Service
HostnExtra is a trading name associated with Bytecode Communications Limited (Registered in England & Wales with company number 11389645).
When ordering a service from us we require you to be at least 16 years of age. If you’re under the age of 16, you hereby confirm that you have consent from a parent or guardian allowing you to sign up with us.
Our services can be used for anything that is legal under UK law, things that our services cannot be used for, but is not limited to is;
- Carrying out DDoS or Amplification attacks
- Spoofing IPs
- Port scanning (includes zmap)
- Sending spam emails or distributing malware
- Being a peer for torrenting
- Hosting or facilitating of phishing websites
- The use of cracked or un-licensed software
- Creating virtual GRE tunnels to other data center services. (excludes VPN's for home connections)
- If any of your services are found to be breaking the above terms, they will be terminated.
We offer a 7-day money back guarantee if your services are to be found at fault,this could be because of the following reasons;
- If there are any serious issues with provided service and cannot able to resolved it.
- If we do not deliver the service as per you purchased or requested
In this case we will refund you in full amount that paid to us. However if any of your services have broken the rules laid out in our usage terms, then you do not qualify for a refund at any point during your billing period.
Data Loss & Protection
Bytecode Communications Limited will not be held responsible for the backing up and integrity of customers data. In the case that data loss may occur, you will be held responsible for your own data and a refund cannot be offered if outside the 7-day distance-selling policy. When a hard drive or SSD fails, we will replace the failed hardware within 24 hours.
If you have outstanding bills for your services, then this can lead to data loss through server reinstallation after 5 days of being overdue.
If you do not wish to continue with us then you must submit cancellation request via client area or by email/ticket.
If at any point list prices are reduced due to a sale or high stock levels, your existing services pricing cannot be lowered or ammended to the sale pricing. You may also not order a server in a sale/lower pricing to replace existing servers of the same or similar specification (You may order sale/lower pricing servers as additional services, as long as you do not cancel any within 45 days.).
We reserve the right to terminate/suspend or charge your account extra in the event that you have tried to do any of the former points.
All your services benefit from our guarantees
- 99.9% Network Uptime
- 99.99% Power continuity
- 24 hour hardware replacement
- 6 hour, business hours, ticket reponse time